Privacy Policy
The Women’s Physio Studio is committed to protecting your privacy and maintaining the confidentiality of your personal and health information.
We collect personal and health information that is reasonably necessary to provide you with safe and appropriate physiotherapy care and to manage your appointments and treatment.
Information We Collect
The information we collect may include your:
Name, date of birth and contact details
Medical and surgical history
Medications
Pregnancy and birth history where relevant
Symptoms and relevant health information
Assessment findings, treatment plans and clinical notes
Referrals and correspondence from other healthcare providers
Medicare, private health insurance or payment information where applicable
We generally collect this information directly from you through our online booking and intake forms, during consultations, or through communication with the practice. With your consent, we may also receive relevant information from your GP or another healthcare provider involved in your care.
How We Use Your Information
Your information is used primarily to provide and manage your physiotherapy care. It may also be used to manage appointments, maintain clinical records, process payments and claims, and communicate with you about your care.
With your consent, we may communicate relevant information to your nominated GP or other healthcare professionals involved in your care.
We will not use your health information for marketing purposes without your consent.
Cliniko & Storage of Your Information
Women’s Physio Studio uses Cliniko, a secure online practice management system, to manage appointments and store patient information and clinical records.
For Australian Cliniko accounts, account data is hosted on servers located in Australia. Cliniko may use trusted third-party service providers in Australia and overseas to support services such as hosting, email, SMS, payments and system operations.
We take reasonable steps to ensure your personal and health information is protected from loss, misuse, unauthorised access, modification or disclosure.
Sharing Your Information
Your personal and health information will be treated confidentially.
We will only disclose your information:
With your consent;
Where appropriate and permitted for the provision of your healthcare; or
Where required or authorised by law.
Accessing or Correcting Your Information
You may request access to the personal and health information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact Women’s Physio Studio if you would like to make a request.
Privacy Concerns
If you have any questions or concerns about how your personal or health information has been collected, stored or used, please contact us.
We will take your concerns seriously and respond within a reasonable timeframe.
Contact
The Women’s Physio Studio PTY LTD
ABN: 72 701 246 611
Shop 4, 11 Ross Street, Glenbrook NSW 2773
02 7265 1556
info@thewomensphysiostudio.com.au
Last updated: September 2026